Privacy Policy & Patient Data Protection

Last Updated: June 15, 2026

Eternal Wellness & Health Centre ("we", "our", "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when visiting our website or using our healthcare and wellness services.

1. Information We Collect

Personal Information

• Name
• Email Address
• Phone Number
• Appointment Information
• Health and Treatment Inquiries
• Information Submitted Through Contact Forms

Automatically Collected Information

• IP Address
• Browser Type and Device Information
• Pages Visited and Website Activity
• Session Duration and Referral Sources

2. How We Use Your Information

• To schedule and manage appointments.
• To provide physiotherapy, chiropractic, massage therapy, acupuncture, and wellness services.
• To respond to inquiries and consultation requests.
• To improve website performance and user experience.
• To comply with legal and regulatory requirements.
• To send important service updates and communications.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance our services. You may disable cookies through your browser settings at any time.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Information may be shared:

• With authorized healthcare professionals involved in your care.
• With trusted service providers supporting our operations.
• When required by applicable laws and regulations.
• To protect our rights, property, and security.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

6. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

7. Your Privacy Rights

• Request access to your personal information.
• Request corrections to inaccurate information.
• Request deletion where permitted by law.
• Withdraw consent for marketing communications.
• Request information regarding how your data is used.

8. Retention of Information

We retain personal information only for as long as necessary to fulfill healthcare, business, legal, and regulatory obligations.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page along with the updated revision date.

10. SMS Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

* By clicking SUBMIT you consent to receiving SMS messages

* Messages and Data rates may apply. Message frequency will vary

* Reply Help to get more assistance

* Reply Stop to Opt-out of messaging

Email: [email protected]

Phone: (289) 205-3339

Website: eternalwellness.itsprowebsite.com/

Address: Eternal Wellness And Health Centre Inc. 2891 Derry Road E, Mississauga, ON L4T 1A6